The agency’s office uses a number of software application systems to track and manage cases, applications, transactions, and other financial documents. Recently, the division has experienced increased workload due to changes in US foreign policy as well as high staff turnover. The change in US foreign policy and high staff turnover has led to a substantial backlog of unprocessed paperwork. 

In addition, the organization’s business units are extremely siloed; each section of the organization has its own separate software application and database which creates redundant data in the system. The current systems used at this office are a mixture of in-house solutions and legacy systems developed by other contractors years ago. The organization wants to consolidate its systems to increase collaboration, streamline operations, and improve efficiency. 

An enterprise architecture plan is an overall structural strategy for all IT systems in an organization. This plan combines the business needs of key stakeholders to help an organization achieve its future goals. The officials of this agency have outlined the need for an overall structural strategy for all IT systems within their organization. Deloitte has been hired to assist with the analysis of the current systems and develop an implementation plan for a new, shared enterprise architecture solution spanning across all divisions of the organization.

Key considerations:

• There are seven different internal systems being used by the organization. Each system uses the same development environment and database platform.
• Most of the business units consist of lawyers and ex-military officers, who are experts in their field but not necessarily technology-oriented.
• Many of the business units still work with hard-copies of cases and licenses that they need to process and hand-deliver to other business units for review.
• High employee turnover has left remaining employees stretched very thin, including the IT department, whose time is mostly consumed providing maintenance support to employees using each of the systems.
• Additional goals of the project include adapting to foreign languages, standardizing internal reporting and decreasing throughput time for form processing.

CCPB has tasked Deloitte to perform a current state analysis to identify and address risks in the current cargo security screening processes, as well as the present hiring practices for security screeners. Along with the current state analysis, Deloitte must also create a human capital strategy that identifies cost-effective and streamlined approaches to security screener recruitment, training, and employee engagement initiatives. This strategy should include insights for CCPB senior leadership about how to create a cohesive and unified culture of security awareness.

Key considerations:

• Current CCPB field officers undergo only 6 weeks of on-the-job training and are not required any hours of continuing education.
• CPB currently has limited access to a counterterrisom database managed by another agency due to current interagency data-sharing policies.
• The Chief Administrator has only previously worked in military agencies and thus has no experience with civil service organizations; most CCPB field officers are not former military members and are civil servants.
• The Chief Human Resources Officer (CHRO) is excited about upcoming changes while the Chief Information Officer (CIO) is hesitant to make any changes.