LeadAuto is considering two product configurations for new customers, which introduce a significant amount of ambiguity and complexity to all aspects of the business, including Sales, Operations, and Finance. In addition, the client is struggling to understand profitability per bus due to the number of option combinations offered to the customer. The client approached Deloitte to help evaluate whether to enter the bus market, potential profitability and optimization of the model mix, market profitability, and key actions required to prepare the organization and employees.