A great answer will prioritize the data needed.
A good answer may include some of the following:
- Need to meet with current call center employees
- Need to meet with the IT team, and the leadership of the project
A great answer may include some of the following:
- Identify the business partners and try to understand the key performance metrics that the system will have to meet
- Discuss the current skill level and capacity with the IT department’s leadership to understand how complex of a system they can support
- Talk to end users to understand their business requirements and how the system can help in their day-to-day tasks
- Meet with Finance and the board to understand budget constraints
Meet with the IT team to define system requirements.