Topics to explore with the client to learn more about the current state:

• The size of the operation
• The type of information being collected by the department
• The types of analyses the department performs
• The way in which the delivery schedule is managed

Gathering more specific details around what is currently being tracked by the client including:

• How is safety being measured by the department?
• What behavioral measures is the department interested in analyzing?
• What types of behavioral insights is the department hoping to investigate?

Asking specific questions about the future state application that will help encourage safe driving, such as:

• Has the department established a baseline and/or goal for accident reduction?
• Has the department established a baseline and/or goal for fuel cost reduction?
• What is the current way in which the delivery schedule is managed and how is the department hoping to improve on that?

Assessing whether there is any existing work that has been done to date that could be potentially leveraged for this project and if so, why no progress has been made to date