A good answer may include:
- Have a training program and develop training materials prior to going live with the new system
- Schedule Q&A sessions with users
A great answer may also include:
- Bring in system training experts to facilitate a “Train-the-Trainer” Program which would enable end users to execute basic transactions in the live system
- Demonstrate side-by-side comparison of common processes in the new system vs. legacy system
- Designate a resource that will be available to answer questions and troubleshoot issues for all end users once the system is live
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